FA
EN
Frequently Asked Questions
Purchase Information
What is the shipping cost for online store orders?
For more information about shipping costs and applicable rates, please contact our sales experts at 035-38364262. Shipping costs vary based on destination and order volume.
Delivery times depend on your location and the type of machinery or parts ordered. Our team will provide you with an estimated delivery schedule at the time of order confirmation.
What exactly happens after placing an order?
After placing your order, our sales team will contact you to confirm availability, finalize payment terms, and provide a delivery timeline. You will receive a formal order confirmation by email.
Will I receive an invoice for my order?
Yes. An official invoice will be issued for every order placed through our online store or directly with our sales team.
Payment Information
When is the order charged from my bank account?
Payment is processed according to the terms agreed upon at the time of order. For installment purchases, a schedule will be provided by our financial services team.
The wishlist lets you save products you are interested in for future reference. You can view and manage your wishlist from your account page.
What should I do if I receive a damaged or incorrect item?
If you receive a damaged or incorrect item, please contact us immediately at 035-38364262 or via the Contact Us page. Our after-sales team will assist you with a replacement or refund under warranty.
Can I modify or cancel my order?
Order modifications or cancellations may be possible before the item is dispatched. Please contact our sales team as soon as possible at 035-38364262.
What is “package tracking” in my orders?
For eligible shipments, a tracking code will be provided so you can monitor the status of your delivery. Contact our support team for details specific to your order.