FA
EN
Your Complaint Is Your
Right
If you are dissatisfied with an Arad Rah Omid Sadr product or service, file your complaint here. We are committed to following it up quickly.
How is your complaint reviewed?
File a Complaint
Complete and submit the form below. You will receive a tracking code.
Initial Review
A specialist will contact you within 48 hours.
Investigation
An independent team examines the matter with all parties involved.
Outcome and Action
The final outcome and any corrective action are announced.
Answers to Common Questions
The initial review takes place within 48 working hours. A full review takes between 3 and 10 working days depending on the complexity of the case. You will be kept informed by email or SMS throughout.
Yes. Your details are shared only with the quality management team. No information is passed to the unit concerned without your permission.
You can request a review through this same form or by contacting senior management directly. Appeals are reviewed within a maximum of 14 working days.
Yes. After submitting, you receive a tracking code. Use it on this page or contact support to check the status.
Yes. Complaints about Arad Rah Omid Sadr's authorized agencies are handled through this same form. Please include the name and city of the agency in the form.
Direct Contact Channels
If you would rather speak to us directly
Complaint Submission Form
Please enter your information carefully. The more detail you provide, the faster and more accurate the review.